Refund & Return Policy

At Atolea Jewelry, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

2. Eligibility Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be unused, unworn, and in the same condition that you received it.
• It must be in its original packaging.
• Proof of purchase (order number or email confirmation) is required.

3. Non-Returnable & Exceptional Items

Certain types of items cannot be returned for hygiene and safety reasons:

• Earrings and pierced jewelry (unless damaged upon delivery).
• Custom or personalized products.
• Gift cards and promotional free gifts.
• Final sale or clearance items.

4. How to Initiate a Return

To start a return process, please contact us at contact@atolearings.com with your order number and reason for return. Our support team will guide you through the return steps and provide you with the return authorization.

Note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs

Customers are responsible for paying their own shipping costs for returning items unless the item arrived damaged, defective, or incorrect. Return shipping costs are non-refundable.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us immediately at contact@atolearings.com with a detailed explanation and photos of the damaged item. We will promptly evaluate the issue and send a replacement free of charge.

7. Refunds Process

Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.